Frequently asked questions

How can I order?

How can I find an item/article on the website?

Do you deliver your products worldwide?

What forms of payment do you accept?

Is VAT included in the prices?

What are the delivery costs?

When will you send me my order?

What are the delivery periods to receive my products at home?

How do I return a purchased item and what are the conditions?

What happens if one piece of my order is missing

Which warranty applies to my products?

Which languages are available in your product manuals?

Which delivery company are you working with?

Will I receive an order receipt?

How can I contact the after-sales service?

Are my personal data sufficiently protected?