Shipping & Returns



DELIVERY COSTS

 

NOTE: Outside the European Union (EU) if there were customs charges / taxes at destination these ones are paid by the buyer. 

 

- Orders to Peninsula Spain:

 

  • For orders over 59.99 €: Free delivery
  • For orders below 60.00 €: 6,00 € (Spanish VAT included)

 

- Orders to Balearic Islands:

 

  • Orders over 99.99 €: Free Delivery
  • Orders below 100.00 €: 10,00 € (Spanish VAT included)

 

- Orders to Portugal (Islands not included):

 

  • Orders over 99,99 €: Free Delivery
  • Orders below 100,00 €: 10,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT WITHIN 24/48 HOURS, AFTER CONFIRMATION OF THE PAYMENT IN THE CASE OF PENINSULAR SPAIN - WITHIN 48/72 HOURS IN THE CASE OF THE BALEARIC ISLANDS & PORTUGAL.

 

- Orders to Canarian Islands, Ceuta and Melilla:

 

  • Orders over 249,99 €: Free Delivery
  • Orders below 250,00 €: 20,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY CORREOS POST SERVICE, BLUE PACKAGE, DELIVERY PERIOD 6 TO 8 WORKING DAYS.

 

- Orders to France, Monaco, Italy, Germany, Belgium, United Kingdom, Holland, Luxemburg and Austria (Islands not included):

 

  • Orders over 99,99 €: Free Delivery
  • Orders below 100,00 €: 15,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 3 TO 5 WORKING DAYS.

 

 

- Orders to Denmark, Hungary, Poland, Czech Republic, Bulgary, Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Slovakia, Croatia, Slovenia and Rumania (Islands not included):

 

  •  Orders over 249,99€: Free Delivery
  •  Orders below 250,00€: 25,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 5 TO 7 WORKING DAYS.

 

 

- Orders to Greece -Islands not included-, Bosnia-Herzegovina, Serbia, Switzerland, Norway -Islands not included-, Corsica, Sicily, Sardinia, Channel Islands and Isle of Man:

 

  • 35,00 € (Spanish VAT included).

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 5 TO 7 WORKING DAYS.



- Orders to Russian Federation (Bielorrusia included), Ukraine, Iceland, Malta, Cyprus and Turkey (islands not included): 

 

  • 60,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 5 TO 7 WORKING DAYS.


 

- Orders to Israel, Saudi Arabia, Azerbaijan, Georgia, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman and Qatar (islands not included): 

 

  • 65,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 5 TO 7 WORKING DAYS.

 

 

- Orders to South Africa, Canada, USA, Brazil, Argentina, Mexico, Peru, Colombia, Venezuela, Chile, Paraguay, Ecuador, Uruguay, Nicaragua, Honduras, Guatemala, French Guyana, Costa Rica and El Salvador (islands not included): 

 

  • 70,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 10 TO 12 WORKING DAYS.

 



- Orders to Australia and New Zealand (islands not included): 

 

  • 75,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 10 TO 12 WORKING DAYS.



- Orders to Hong Kong, Taiwan, Singapur, Thailand, Philippines and Japan (islands not included).

 

  • 80,00 € (Spanish VAT included)

 

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 10 TO 12 WORKING DAYS.

 



- Orders to rest of countries from Europe, America, Africa, Asia and Oceania: send us an email to web@artesanialatina.net  and include the references of the items you want -you can see each reference on the top of the item sheet- to be informed about the price of the shipping -delivery costs- to your country. It will depend of the weight and measures.




RETURNS

If despite all our care in offering the highest quality and control in our shipments, you will be affected by any of the cases mentioned below, you can make the corresponding return after informing by email to ARTESANÍA LATINA S.A. (web@artesanialatina.net) and obtain the authorization for it.  



- Defective Items 

If any item of your order is defective either due to problems of origin or due to damage to the transport, you have a maximum period of seven (7) days, counting from the date of receipt to execute the right of return. We will inform you of the way to do it together with the corresponding return authorization. In this case, the return costs will always be borne by Artesanía Latina S.A.



- Wrong Orders 

In any case, the return of erroneous orders will be admitted, being Artesanía Latina S.A. who will be responsible for the shipping costs provided that the customer communicates this circumstance within seven (7) days from the date of receipt of the shipment.   



- Other Reasons 

If upon receiving your order you are not entirely satisfied with it, you have a maximum of seven (7) days, counting from the date of receipt to execute the right of return. Proceed to it through the means of transport that you decide. The shipping costs in this case will be borne by the customer. In all cases, Artesanía Latina S.A. After verifying the correct status of the refund, it will proceed to the payment of the amount of the returned items according to the detail mentioned in the STANDARD PROCEDURE.